WISPsolutions.com

First of all, let me welcome you to the WISPsolutions.com Blog. 

In many industries today, I, personally have seen the focus on customer satisfaction fall.  It is especially important for customer satisfaction to move up on the scale of items to deliver when it comes to Internet services.  Our world is shifting a bit in the fact that almost everything is moving to be IP based communications.  While most people are becoming very familiar with the Internet and all that it can deliver, very few actually know how the Internet is delivered to them.  Let's take a step away for a moment and take a look at our utilities and resources in general.  Water, we build the network of pipes, install meters to read usage, connect the core to a water source and that is it.  Well, I know it is not that simple to just hook up a town with water.  But, it is a service that is expected.  Of course, you could take advantage of a natural network of water sources, wells.  Either way, they are both networks that need to be built.

Power, same thing.  Build the network, install the meters, connect to a local power source and that is it.  

A very similar methodology to running power is wired internet service.  In many cases the fiber or cable medium is buried and others it is hung on polls.  You can imagine the resources involved here to accomplish this task.  The similarities pretty much stop there as there is no "local" resource to gain access to the Internet.  After all, the internet should be global.  Another big similarity here is the metering, or usage/access.  The water company uses water meters, the gas company uses gas meters, the power companies use power meters and the internet companies use.....well, a lot of different things.

How do Internet service providers manage and limit the traffic?
How do they bill for the traffic or service?
How do they manage their customers?
What if something is broken or connectivity is lost?
Is there something that tells them there is a leak or something plugged up?

I have found that the fundamentals behind superior delivery of service from a utilities standpoint goes back to building a strong network, scale it for growth, operate it efficiently and customer satisfaction.  How do you achieve this?  Well, you start with a strong core.  We just started selling a new product from Azotel.  It has been my experience that all my Azotel customers are so happy with the solution and the support they get from them, they wish they would have started with this system a long time ago.

Comments like: "I want to thank u for introducing me to this system because i was pulling my hair out with my other solution." 

"I can finally relax because I know Azotel and SIMPLer are taking care of business."

"I didn't know it could do that too???  Wow!"

"This past week and this weekend I worked to get the WIB installed and configured at The location.   Azotel support was GREAT.   They were monitoring everything remotely and called me on Saturday almost immediately when I went to swap the equipment in.   They worked to with me to make sure everything was working and that I was satisfied with the setup." 

 "I am very pleased with the support that EVERYONE at Azotel has given.   They get 5 stars.   They knew what they were doing and were able to make changes to things on the fly remotely." 

We are starting a new series entitled "Starting & Becoming your own Wireless Internet Service Provider (WISP). Look for articles soon.

Many of the new router features leverage popular Open Source software. For example, the new version of ImageStream Linux includes Asterisk, the most widely deployed VoIP gateway and SoftPBX software in the world. Additional Open Source packages include Snort for intrusion detection, Wireshark for VoIP capture and analysis, and Squid for Web caching. Squid is also being used to support highly granular Web filtering in conjunction with Netsweeper, ImageStream's latest technology partner that specializes in Web site classification and filtering.

The new Web management system is another powerful feature that many network managers have requested. The Web management system will include a wide range of advanced features including the ability to save and load configs to and from the local PC, buffered interface statistics with powerful real-time graphing, and an easy-to-use system for managing network interfaces, firewall, QoS, VPNs, dynamic routing, and more.

Contact Solutions4Ebiz for more information.

902 - 928 MHz                    (26 MHz in width)

2.400 - 2.4835 GHz           (83.5 MHz in Width)

5.725 - 5.875 GHz              (150 MHz in Width) ** Note 5.8 GHz ONLY**

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You have several options for bringing a connection into your area to re-distribute to your customers. I will outline these and then go into further detail

-Leased Lines (Fractional, T-1, T3, etc.)
-Fiber Optic
-Wireless backhaul
-Cable
-DSL

Leased Lines are the most easily accessible across the United States. Most phone companies can provide t1 service to almost anywhere. This is because T1 service uses the existing copper already at 99% of locations. If you have a phone line you can almost always get t1 service. Once you go beyond T1 things get a little more complicated. However, T1 has the ability to do bonding if the carrier and telco support it. You essentially buy multiple T1s and combine them into a single “pipe”. This requires the provider to support bonding as well as some special configuration on your routers.

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