WISPsolutions.com

Recently-Completed Features

Ability to Attach Files to Customer Record A new feature has been implemented that allows files of any type to be added to a customer record. This allows scanned copies of contracts, photos of installations, recordings of phone conversations etc. to be stored as part of the customer record, so that they're always quickly and easily accessible. To use this, an FTP server must be set up and configured in the WISP settings (Users -> Add/Modify WISP): When this has been done, and the relevant user rights have been added (from the Users page) a new section for attachments will be visible within the customer details page: Attachments can be classified into various types (billing information, network information, maintenance and sales tracking), and separate user rights can be configured for each type, so that attachments can be restricted to just those that need access to them. Click here to view the full feature description. Billing Issue Auto-Creation/Closure The Subscriber Auto Notification/Disconnect (SAND) process has been enhanced so that it can now automatically create a billing issue when an account is overdue for a specified period, and close that billing issue when all overdue invoices have been paid.

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Azotel SIMPLer's Subscriber Auto Notification / Disconnection (SAND) system has been enhanced to allow operators to throttle customers to the appropriate downlink/uplink rate after they reach their monthly bandwidth allowance limit, or after an invoice is overdue for a specified period of time. This allows more graceful handling of overdue customers, because they remain connected, but at a slower speed than their original service.

Until now three functionalities were available:

• Email Notification
• Disconnection
• Overage – automatic charge

An additional option has now been added giving Operators the ability to limit a customer’s bandwidth speeds (throttle) until more bandwidth has been added to their account.

First of all, let me welcome you to the WISPsolutions.com Blog. 

In many industries today, I, personally have seen the focus on customer satisfaction fall.  It is especially important for customer satisfaction to move up on the scale of items to deliver when it comes to Internet services.  Our world is shifting a bit in the fact that almost everything is moving to be IP based communications.  While most people are becoming very familiar with the Internet and all that it can deliver, very few actually know how the Internet is delivered to them.  Let's take a step away for a moment and take a look at our utilities and resources in general.  Water, we build the network of pipes, install meters to read usage, connect the core to a water source and that is it.  Well, I know it is not that simple to just hook up a town with water.  But, it is a service that is expected.  Of course, you could take advantage of a natural network of water sources, wells.  Either way, they are both networks that need to be built.

Power, same thing.  Build the network, install the meters, connect to a local power source and that is it.  

A very similar methodology to running power is wired internet service.  In many cases the fiber or cable medium is buried and others it is hung on polls.  You can imagine the resources involved here to accomplish this task.  The similarities pretty much stop there as there is no "local" resource to gain access to the Internet.  After all, the internet should be global.  Another big similarity here is the metering, or usage/access.  The water company uses water meters, the gas company uses gas meters, the power companies use power meters and the internet companies use.....well, a lot of different things.

How do Internet service providers manage and limit the traffic?
How do they bill for the traffic or service?
How do they manage their customers?
What if something is broken or connectivity is lost?
Is there something that tells them there is a leak or something plugged up?

I have found that the fundamentals behind superior delivery of service from a utilities standpoint goes back to building a strong network, scale it for growth, operate it efficiently and customer satisfaction.  How do you achieve this?  Well, you start with a strong core.  We just started selling a new product from Azotel.  It has been my experience that all my Azotel customers are so happy with the solution and the support they get from them, they wish they would have started with this system a long time ago.

Comments like: "I want to thank u for introducing me to this system because i was pulling my hair out with my other solution." 

"I can finally relax because I know Azotel and SIMPLer are taking care of business."

"I didn't know it could do that too???  Wow!"

"This past week and this weekend I worked to get the WIB installed and configured at The location.   Azotel support was GREAT.   They were monitoring everything remotely and called me on Saturday almost immediately when I went to swap the equipment in.   They worked to with me to make sure everything was working and that I was satisfied with the setup." 

 "I am very pleased with the support that EVERYONE at Azotel has given.   They get 5 stars.   They knew what they were doing and were able to make changes to things on the fly remotely."